Cookies Policy | Lucky Hills Casino

What are cookies?

Cookies are small text files that a website may place on your computer, tablet, mobile phone or other device when you visit. They allow the website to remember information about your visit, such as your preferences, login status or the pages you have viewed. Cookies can help a website function correctly and provide a more consistent experience.

Some cookies are created and controlled by Lucky Hills Casino. These are commonly called first-party cookies. Other cookies may be placed by service providers or other third parties that support website functions, measurement, security, advertising or customer communications. These are commonly called third-party cookies.

Cookies may be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The duration of a cookie can vary depending on its purpose and the settings applied to your browser or device.

We may also use technologies that perform a similar role to cookies, including pixels, tags, software development kits, local storage and device or browser information. In this policy, we use the term cookies to refer to cookies and similar technologies unless a distinction is needed.

How we use cookies

The cookies used on the Lucky Hills Casino website may serve different purposes. Some are necessary for the website and its online gambling services to operate. Others help us understand how visitors use the website, remember choices, improve performance or provide more relevant content. The cookies that are available may change as the website, features and service providers change.

Strictly necessary cookies

These cookies are needed for core website functions. They may support account access, session management, navigation, security controls, fraud prevention, responsible gambling features and the processing of requests. They can also help maintain the correct operation of pages and protect the website from unauthorised or harmful activity. Because these cookies are important to the service, they may not be available for removal through a website preference tool.

Functional and preference cookies

These cookies allow the website to remember choices you make, such as language, region, display settings or other preferences. They may make future visits more convenient and help provide features you have requested. If you disable these cookies, some preferences may not be remembered and certain features may need to be selected again.

Performance and analytics cookies

These cookies help us understand how visitors use the website. Information may include which pages are visited, how users move through the website, whether a page works as expected and whether an error has occurred. This information can be used in an aggregated or otherwise limited form to measure performance, identify improvements and make the website easier to use.

Security and risk management cookies

Cookies and similar technologies may be used to help verify activity, protect accounts, detect suspicious behaviour and support compliance processes. In an online gambling environment, these functions may assist with account protection, identity and access controls, fraud prevention and the responsible operation of the service.

Marketing and advertising cookies

Where permitted and where the relevant choice has been provided, marketing or advertising cookies may help measure campaigns, limit repeated advertisements and show content that may be more relevant to your interests. These cookies may be set by Lucky Hills Casino or by third-party providers acting on its behalf. Marketing cookies are not required for basic website access and may be managed through the available consent controls or your browser settings.

Third-party services and information

We may use third-party providers to support functions such as website hosting, security, analytics, customer service, payments, communications and advertising. These providers may use cookies or similar technologies in accordance with their own privacy notices and applicable requirements. Their services may collect information about your browser, device, approximate location, interactions with the website or other technical activity.

Information collected through cookies may include an internet protocol address, browser type, device type, operating system, language preferences, referring website, pages viewed, links selected, dates and times of visits, and information about how the website is used. Depending on the technology and settings, this information may be linked with an account or other information that we hold. We handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Cookies do not normally contain information such as your account password in plain text. However, cookies may be used to recognise a device or maintain a secure session. You should keep your account details confidential, use appropriate device security and sign out when using a shared device.

We may update the cookies used on the website from time to time. For example, a new feature may require a different cookie, or a service provider may change its technology. When this happens, the information shown through a cookie notice or preference tool may also change. You should review this policy periodically for the latest information.

Managing your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where available, this tool allows you to accept optional cookies, reject them or choose between different categories. Your choices may be saved on your device so that they can be applied on later visits. If you use a different browser or device, you may need to set your preferences again.

You can also manage cookies through your browser settings. Most browsers allow you to view, block, delete or restrict cookies. You may be able to block all cookies, allow cookies only from certain websites, delete cookies when your browser closes or receive a warning before a cookie is stored. Instructions are usually available in your browser's help or settings menu.

Blocking or deleting cookies may cause parts of the website to stop working or may reduce functionality.
You may be signed out of your account and need to enter information again after deleting cookies.
Cookie preferences may not apply to every browser, device or third-party service.
Disabling optional cookies may not remove all advertising, but it may make advertising less relevant or affect how it is measured.
Strictly necessary cookies may continue to operate because they support security, account access and essential website functions.

Some browsers and devices offer privacy controls, including settings that limit tracking or restrict third-party cookies. The effect of these controls can vary between browsers and providers. We will apply available consent and preference signals where required and technically feasible, but no browser or online control can guarantee that every form of tracking will be prevented.

Updates to this policy

We may amend this Cookies Policy to reflect changes to the website, our use of technology, legal requirements or operational practices. The updated version will be made available on this page and will apply from the date it is published, unless a different date is stated. If a change is significant, we may provide additional notice through the website or another appropriate channel.

Questions and privacy requests

If you have questions about this Cookies Policy, your cookie choices or the way personal information is handled, please use the available contact or support options on the Lucky Hills Casino website. You may also review the Privacy Policy for information about access requests, corrections, complaints, disclosures and other privacy matters. We may need to verify your identity before responding to a request involving personal information.