Contact Lucky Hills Casino

If you need assistance with Lucky Hills Casino, email support@luckyhillscasino.click. Our support team can help with common account, payment, bonus, technical and responsible gambling questions.

Lucky Hills Casino operates under a licence issued by the Curaçao Gaming Control Board, reference number OGL/2024/923/0383, and uses SSL encryption to protect player data and transactions.

How to get in touch

For assistance, send your request to support@luckyhillscasino.click. Please use the email connected to your account where possible, so the team can identify your account and review your question more efficiently. Do not include your password or other sensitive security information in your message.

Support usually replies within 24 hours, although response times can vary depending on the nature of the request and the information needed to investigate it. If you do not receive a reply within that period, check your junk or spam folder before sending a follow-up message.

Common reasons to contact support

Account access, profile details and verification questions
Deposit, withdrawal and payment concerns
Questions about bonus terms and eligibility
Technical problems with the website or your account
Responsible gambling requests, including help reviewing or restricting your play

What to include in your email

To help support understand the issue and respond faster, include your account email or username, a short description of the problem, and any relevant dates or transaction details. If the issue is technical, add screenshots if relevant and explain what happened, including any error message shown.

Please send one clear request per message where possible and avoid sharing payment card numbers, passwords or other confidential information. For responsible gambling requests, clearly explain the type of assistance you are seeking so your request can be handled appropriately.